How can we help?

Support Center

We're here to help. Find answers to common questions below or reach out to us directly.

Getting Started
How does Nutrina work?
Nutrina uses AI to analyze your meals. Simply take a photo of your food or describe it using text or voice, and Nutrina will instantly provide a detailed nutritional breakdown including calories, macros, and 68+ micronutrients.
Is Nutrina free to use?
Nutrina offers a free tier with a limited number of daily AI analyses. For unlimited analyses, voice input, and all premium features, you can upgrade to Nutrina Pro. A free trial is available.
Which platforms is Nutrina available on?
Nutrina is available on iOS and Android.
Account & Login
How do I create an account?
You can sign up with your email address, or use Google Sign-In or Apple Sign-In for quick access.
I forgot my password. How do I reset it?
On the login screen, tap “Forgot Password?” and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.
Can I change my email address?
Yes. Go to your profile settings and select “Change Email.” You'll need to confirm the change from both your old and new email addresses. Please note there is a 90-day cooldown between email changes.
Food Tracking
How accurate is the AI food analysis?
Nutrina's AI uses advanced vision models to identify food items and estimate nutritional content. While the AI is highly capable, results are estimates and may vary depending on portion sizes, preparation methods, and food visibility in the photo. For best results, take clear, well-lit photos of your meals.
Can I edit a food entry after it's been analyzed?
Yes. You can adjust portion sizes and edit any food entry after analysis.
What nutrients does Nutrina track?
Nutrina tracks 68+ nutrients including calories, protein, fat, carbohydrates, fiber, vitamins (A, B1, B2, B3, B5, B6, B7, B9, B12, C, D, E, K), minerals (calcium, iron, magnesium, zinc, potassium, sodium, and more), and amino acids.
Subscription & Billing
How do I upgrade to Nutrina Pro?
You can upgrade from within the app. Go to your profile and tap the upgrade option. Subscriptions are managed through the App Store (iOS) or Google Play (Android).
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not directly by Nutrina.
  • iOS: Settings → Apple ID → Subscriptions → Nutrina → Cancel
  • Android: Google Play Store → Menu → Subscriptions → Nutrina → Cancel
How do I restore my purchases?
If you reinstalled the app or switched devices, go to the subscription screen in the app and tap “Restore Purchases.” Your subscription status will be synced automatically.
Privacy & Data
Is my data safe?
Yes. Your data is encrypted in transit and at rest. We do not sell your personal information to third parties. For full details, see our Privacy Policy.
Can I delete my account?
Yes. You can request account deletion by contacting us at the email address below. All your personal data will be permanently removed.

Still need help?

If you can't find the answer to your question above, please reach out to us — we're happy to help.

bgprojects.nutrition@gmail.com

We aim to respond to all inquiries within 48 hours.